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RETURN POLICY

We want you to be pleased with our products, and it is important to us to ensure your full satisfaction.
If not fully satisfied you may return any unused item within 5 (five) business days for a refund, credit or exchange.
Be careful when returning merchandise and use all original packaging material. Always "double box" every single item, just as you received it. Packages must be shipped pre-paid and fully insured.

Should a shipment arrive damaged you must contact us within 5 (Five) days from merchandise receipt.
We will place the insurance claim with the carrier, and exchange/replacement will be promptly sent to you!

Shipping & Handling costs are not refundable.

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PACKING

We are truly proud of our professional and secure packaging!
In order to assure a safe international delivery of our products a custom packaging was developed by our engineers and exclusively approved by UPS®.

It consists in a "bee-hive-like" Styrofoam mold where each dinner plate securely occupy a fully protected area.

The Cups & Saucers instead, are placed in an additional Styrofoam mold that placed on the top, that securely protects the whole content of the carton.
The larger "Home Decor" products are also shipped extremely well packed.

First, each item, already wrapped in Bubble-Pack, is individually boxed and protected either with Styrofoam peanuts, paper or with expandable "Foam-In place" by Instapack™

The "individual" cartons are then placed inside another box, for "double-protection", as most delivery carriers require.

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ABOUT MAJOLICA

Because each piece of is individually crafted and hand painted, you may notice slight variations in color and size.
Occasionally you will note fingerprints, paint smudges, and looseness of lids.
These variances should not be considered as imperfections, but as evidence of fine, hand-crafted work.
Sizes provided for hand-thrown products are subject to slight variations.

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CARE AND USE OF CERAMIC DINNERWARE

Food Safe
All Deruta Collezioni's Dinnerware and Tabletop Products are Guaranteed to be 100% Food Safe.
Our manufactures do NOT use any glaze or color pigment with lead content in our dinnerware and tabletop products.
Furthermore we independently inspected and test these products to comply with FDA standards and U.S.A. import regulations for" lead and cadmium.

Not Safe for Microwave or Conventional Oven Use
Avoid High Temperatures: Due to its characteristic thickness and earthenware porosity, ceramic dinnerware may be damaged by exposure to extremely hot temperatures. Our dinnerware, like any other Deruta's product, are "Serving" pieces and they are NOT meant to be used for cooking or re-heating.

Protect Against Chips and Cracks
Majolica is low-fired earthenware and chips more easily than vitreous-china dinnerware. Careful hand wash is recommended although Deruta Collezioni's dinnerware items are electric dish-washing safe.
When using electric dishwashing, it is recommended to load your ceramic dinnerware far apart to avoid touching each other during the high pressure dish-washing.

Characteristics of Majolica and low fired Ceramics
With repeated use, Majolica has a tendency to "craze" (forming minuscule lines in the glazing).
The crazing is the nature of Majolica, and has no significant effect on the ceramic item.

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B2B WHOLESALE PROGRAM

Interested in reselling our Deruta Collezioni's fine ceramics?

We do offer a wholesale program to businesses capable and suitable to resell our products such as Gift, Furniture, Home Accents stores and Mail Order Catalogs.
Wholesale pricing is exclusively reserved to Licensed Businesses Stocking Dealers, capable to display and resell our products at retail and able to meet our minimum purchase requirements.
Please note that we do implement an "exclusivity-area" policy, which may influence the approval of new wholesale accounts.

Interior Designers, Decorators and Architects:

We do offer a special "Trade Courtesy Discount" to these professionals that do not qualify for the above Wholesale pricing, but can proof a current membership with a recognized professional affiliation, such as A.S.I.D. etc. along with a valid Resale Tax Number.

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CUSTOMER SERVICE

Please contact us for any further assistance.

Mon.-Fri. 9:00AM-6:00PM EST

Phone: (305) 234-1216 - Fax: (305) 378-0407

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SHIPPING AND DELIVERY TIME

FREE SHIPPING ON ANY ORDER!

Although our customer can rely on our domestic Customer Service supplied by Artistica, Inc., all Deruta Collezioni's products are shipped directly to the final customer from our warehouse located in Deruta-ltaly via UPS® Expedited International Service.
Our listed price it is inclusive of all Taxes. Duty and shipping costs for a proven and reliable Door-to-Door delivery service!

Our Deruta-Italy warehouse maintain a large inventory, but being our products manufactured by several small artisan shops, is practically impossible to maintain a full stock for all items at all times. Therefore our average delivery period may vary from 6 to 8 weeks.

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SALES AND PAYMENT TERMS

We do accept Visa®, Master Card® and American Express®.
You may also pay with personal, company check or money order.

Wholesale/Dealers customers,
in business for over three years, may qualify for our Net 30 Days terms, subject to our credit Fac- toring agency approval.

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PRODUCT STAMPING

All Deruta Collezioni's products are marked (under-glaze):

"Made in Italy"

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ABOUT OUR PRINTED CATALOG

We print and mail in limited amounts.

 Request our printed full catalog now!

Most likely we will not mail you another catalog unless you place an order or call us to request to receive another copy.

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SOME HISTORY ABOUT CERAMIC DINNERWARE AND MAJOLICA

Majolica, spelled Maiolica in Italian, the tin-oxide-glazed painted earthenware pottery of Italy, reached a summit of artistic quality during the late 15th and early 16th centuries, when sophisticated Hispano Moresque wares from Valencia were reproduced by Italian potters, which eventually became the renown Majolica master artists, thanks to their ability of creating pigments (colors), and durable glazes.

The name majolica is derived from the island of Majorca, the headquarters of trading vessels sailing between Spanish and Italian ports.

The most common surviving pieces from the earliest period of majolica are storage vessels made for monastic pharmacies, usually labeled to indicate their contents and decorated with Arabesque motifs or the symbols of saints credited with healing powers.

TYPES OF WARES

Pottery comprises three distinctive types of wares.
The first type, earthenware, has been made following virtually the same techniques since ancient times. Earthenware is basically composed of clay, often blended clays, baked hard.
The degree of hardness is relative to the intensity of the firing heat.

After the invention of glazing, earthen wares were coated with glaze to render them waterproof; sometimes glaze was applied decoratively.

The second type of pottery is called stoneware, it is fired at higher temperature and came to be preferred for domestic use for its greater resistance to direct flame or heat.

THE RENAISSANCE

The term "Renaissance", adopted from the French equivalent of the Italian word "rinascimento", means literally "rebirth". The word describes the radical and comprehensive changes that took place in European culture during the 15th and 16th centuries, bringing about the demise of the Middle Ages and embodying for the first time the values of the modern world.

ABOUT DERUTA'S CERAMIC DINNERWARE

FOOD SAFE

All Deruta Collezioni's Dinnerware and tabletop products, featured in this web site are double fired, durable and 100% Food-Safe being manufactured with Food-Safe glazes and color pigments as well as inspected and tested to comply with FDA standards.

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